Please remember that the Real Estate Commission requires 80% attendance for qualifying education (QE) and 90% CE.  Pre-license students will be able to take make-up sessions for $50 each. Incompletes are issued when a student doesn't meet the attendance requirement.  Incompletes may be resolved by making up class hours in a manner that is acceptable to the School and Instructor, at the Director’s discretion.

CANCELLATIONS AND SCHEDULE CHANGES MADE BY SCHOOL

CANCELLATIONS MADE BY STUDENTS & REFUNDS

1.) In-person or livestream classes:

From the date of registration up to two business days preceding the class(es) registered for, students have a right to receive a tuition refund minus a $20 cancellation fee per class. No refund will be issued for textbooks. Alternatively, a student may transfer his payment *as a one-time courtesy* for the cancelled class to another class offered by the REALTORS® Educational Institute if:

• The student simultaneously registers for the new class at the time of cancellation, and:
• At the time of cancellation, the student pays the additional balance due (if any) for the new class.

• The student provides less than two business day's notice of cancellation and/or does not attend the class registered for.
• The student attends any portion of the course registered for.
• The class is relocated, rescheduled, or otherwise and the student chooses not to attend.
• The student did not attend the course the student was transferred to.

2. Self-guided Online classes

Up to 7 days after your purchase, you may receive a refund.  All requests for refunds must be made by email to  school@realtorspgh.com. You will need to attached or forward your original order and a brief explanation for the refund request.

CELL PHONE AND ELECTRONIC DEVICE POLICY
Please note our policy is that texting and internet browsing is prohibited during classes.

CLASS MATERIALS
Class materials are usually sent electronically, please think before printing.

COMMUNICATION OF CANCELLATIONS AND OTHER INFORMATION

Please do remember to check your email regularly and before coming to class as we may make important class announcements such as cancellations or send class materials to you.

EXAMS

There are no exams in CE classes livestream or in person. This policy only applies to pre-license courses that are required by the Commission to have exams. Grades will be “Pass” or “Fail” or “Incomplete” and will be given on the basis of results of the final examination, class participation, completion of assignments and attendance. A 75% is the minimum score required for passing the final examination. Retakes are a $25 proctoring fee. If you fail three times you will have to take the course over.

HOLD HARMLESS

To the extent allowed by law, students agree to indemnify and hold harmless the REALTORS Educational Institute (REI) and the REALTORS Association of Metropolitan Pittsburgh (RAMP), its employees, instructors, or any other person against any and all claims, loss, damage, injury, cost (including court costs and any other legal fees), charges, liability or exposure, however caused, resulting from or arising out of or in any way connected with classes at RAMP/ REI.

LIVESTREAM REQUIREMENTS

Students must have their video camera on, be stationary and participating. We do not give attendance credit for students multi-tasking, driving or moving otherwise. If you are driving and in a zoom class, the school will remove you from the meeting as this is a hazard.  You will not be refunded.

NO SHOW FEE

Students who do not pay for a course in advance will be invoiced $10 for any classes registered for but not canceled two business days in advance.

PAYMENTS & REGISTRATION

The REALTORS Educational Institute (REI) accepts payment  1) with a credit card online at www.rampschool.com, 2) mail a check 3.) pay cash in person. Payment must be received at least two business days before the class. *Registrations shall not be complete or guaranteed until payment is received by one of the aforementioned methods.* Check should be made payable to “RAMP” and mailed to:

REALTORS® Educational Institute
1427 West Liberty Avenue
Pittsburgh, PA 15226-1101

As $25 surcharge shall apply for any returned check.

TEXTBOOK POLICY
Once issued, textbooks are not returnable, refundable, or exchangeable.

TRANSCRIPTS
Transcripts are emailed within two weeks.  We are not able to furnish transcripts for classes completed over ten years ago.

THE BUREAU OF PROFESSIONAL AND OCCUPATIONAL AFFAIRS MAINTAINS A TOLL FREE HOT LINE FOR STUDENTS TO CALL TO OBTAIN INFORMATION ABOUT FILING A COMPLAINT CONCERNING THE SCHOOL